Professional Info
Independent, efficient, motivated, confident, and extremely organized administrative professional with over 30+ years of experience working for both public and private organizations. Proficient and demonstrable skills in developing and maintaining excellent customer service relationships.
Education
Project Management - PMP 200.............May 2008.......................................University of Victoria, Victoria, BC
Diploma in Business Admin....................Jan 2002 – Sept 2002....................University of Victoria, Victoria, BC
Certificate in Business Admin.................May 1999 – July 1999....................University of Victoria, Victoria, BC
Graduated, Grade 12..............................June 1986......................................F.H. Collins School, Whitehorse, YT
Professional Work Experience
​
Owner/Operator..........................................................................................May 2015 – Present
Stellar Virtual Office Assistance - Stellar VOA Canada, Victoria, BC
Owner/Operator......................................................................................May 2013 – May 2015
Fuhrlang Farm & Garden Products Inc., Mill Bay, BC
Executive Assistant/Administrative Assistant.............................................Jul 2007 – Jan 2013
BC Provincial Government – BC Public Service, Victoria, BC
Administrative Assistant.............................................................................Apr 2007 – Jul 2007
Kelly Services – Temp Work in BC Public Service, Victoria, BC
Contract Computer Instructor – Taught Evening Classes.........................Apr 2005 – Jun 2007
Oaklands Community Centre, Victoria, BC
Resident Manager...................................................................................Sep 1995 – Dec 2006
Cornerstone Properties Ltd. - Gorge Shores Apartments, Victoria, BC
Administrative Assistant / Inside Sales.....................................................Jan 2002 – Dec 2003
Pella Northwest ULC, Victoria, BC
Secretary / Administrative Assistant........................................................May 2000 – Jan 2002
University of Victoria, Victoria, BC
Media Traffic Coordinator & Admin..........................................................Oct 1999 – Feb 2000
Greenheart Publications Ltd., Victoria, BC
Office Manager – Scheduler.......................................................................Jul 1997 – Apr 1999
Eaton’s - Appliance Repair Division, Victoria, BC
Staff Photographer / Production Assistant...............................................Nov 1989 – Aug 1991
BC Federation of Agriculture Publications Ltd, Victoria, BC
Store Manager / Studio Photographer......................................................Dec 1988 – Jun 1989
Sooter’s Studios, Sidney, BC
Computer Programs
-
Advanced skills Microsoft OS Window 7, 8 & 10, MS Office Suite: Office 365: Word, Excel, PowerPoint, Access, SharePoint, Outlook, OneNote, Live Meeting
-
Advanced skills OpenOffice, Suite: Writer, Calculate, Presentation software
-
Advanced skills LibreOffice Suite: Writer, Calculate, Presentation software
-
Intermediate PayMate Payroll software; Basic Simply Accounting and QuickBooks Online
-
Basic Quark Xpress; Basic CorelDraw; Intermediate OpenOffice (Open source software)
-
Advanced Webmail Clients: Gmail, Hotmail, Yahoo
-
Advanced online researching skills using search engines: Google, Yahoo Search
-
DropBox, & Adobe products: Acrobat, CorelDraw, DreamWeaver, PhotoShop, Flash etc
-
Virtual meeting software: Elluminate & GoToMeeting
-
Local Area Network (LAN): computer setup/trouble-shooting
-
Website development using WIX and Adobe Dreamweaver
2010 - present
2010 - present
Administrative Skills
-
Set-up incorporation of a small local contracting company, inc all legal documents
-
Provided confidential administrative /clerical support for two Executive Directors, two - four Directors, two – four Managers and their staff (18 - 60 Individuals)
-
Ordered supplies for individual branches and for Ministry-wide Central Ordering
-
Liaised with Executive Offices, gov't organizations and businesses professionally
-
Prepared agendas and transcribing meeting minutes
-
Arranged events bookings, including catering for meetings on-site & off-site
-
Accommodation and travel bookings via charter, int'l, & Helijet flights and ferry travel
-
Developed and implemented office administrative policies and procedures
-
Managed maintenance contractors, scheduled outside contractors
-
Assessed, researched and audited tenant applications performed credit checks
-
Co-ordination of service repair calls
-
Faculty recruitment and research for faculty search
-
Sorted and distributed mail, mass mail-outs, issued security passes
-
Responded to admissions-related questions for split P to R in Fine Arts Programs
-
Preparation of admissions packages
-
Corresponded with students/faculty/departments regarding admission applications
-
Ordered textbooks
-
Professional stock photography for magazines and websites
-
Managed technician calendar, scheduling appointments
-
Mock-up/paste-up of the magazine for print using Linotype and pre-press
-
Creation and distribution of newsletters
Bookkeeping Skills
-
Set-up small business accounts; including business bank accounts, PayPal, Square, etc
-
Prepared financial, contract and budgetary documentation
-
Coordinated and tracked Branch Business Expense Accounts (BEA’s)
-
Coordinated and tracked Branch Business Travel Expenses (BTA’s)
-
Set up, maintained, and reconciled petty cash
-
Accounts Receivable and Accounts Payable entries into Simply Accounting
-
Account entries into QuickBooks Online for small business
-
Monthly rent roll collection
-
Processed cash, debit and credit card transactions
-
Invoiced clients and collected accounts receivable, paid out accounts payable
-
Created and processed quotes
-
Processed expense reports
-
Daily cash register journal reconciliation
-
Bank and credit card reconciliation
-
Month-end financial reports
Volunteer
Experience
-
Volunteer Comox Valley
Reception
Mar - Oct 2016 -
Cowichan Spiritualist Church Website Administration
Aug 2014 to Aug 2015
-
Mill Bay Garden Club Silent Auction Chair &
Newsletter Editor
Jun 2011 to Mar 2012 -
Oaklands Elementary School After-School Cooking Instructor (Gr. 4 - 5)
Apr 2006 to Sep 2007 -
Oaklands Elementary School Call-Back Coordinator, &
SPC Rep
Sep 2005 to Sep 2007 -
Oaklands Elementary School PAC Secretary
Feb 2003 to Oct 2005 -
Hampton Community School PAC Secretary & SPC representative
Sep 2002 to Feb 2003
Customer Service Skills
-
Responded in a courteous and professional manner to in-person counter inquiries or via phone call and email from students, parents, & school administrators
-
Main point of switchboard and multi-line contact for two government departments and forwarding calls to appropriate staff, taking messages as necessary; provided back-up for the Ministry 1-800 phone line
-
Resolved tenant concerns and conflicts in a calm and reasonable manner deescalating contentious events
-
Responded to customer inquiries generated from website
Computer Skills
-
Taught evening computer classes for Adult Beginners/Seniors: Word, Excel, Outlook & File Mgmt
-
Taught proprietary software program to all employees of Pella Windows and Doors from all franchise stores: Seattle, Tacoma, Spokane, Vancouver and Victoria stores – approx 150 staff members
-
Created all documentation for hand-outs and provided one-on-one instruction for computer course
-
Created websites on a contract basis, as required by clients
-
Created print media marketing materials for small business (bus cards, letterhead, posters, newsletters etc)
-
Repair of client's computers; virus and malware removal, file management, installing software etc
-
Bi-weekly payroll entry and dispersal to approximately 200 employees using PayMate payroll software
-
Booked meetings using MS Outlook calendaring function for staff and/or outside stakeholders
-
Data Entry of school marks for grades 10, 11 & 12 for BC high school students, leading to graduation
-
Created advertising in a four-colour publication in a Mac environment
-
Prepared documents: reports, business correspondence, agendas, minutes, spreadsheets
-
Confidential preparation of exams, transcripts and course materials
-
Confidential document creation of patient records/graduate students' in the Psychology Clinical Program
-
Updated faculty curriculum vitae (CV's)
-
Typed job listings for co-op students
-
Developed templates and forms for tenant issues and resolutions
-
CRM database management: co-op students, tenants, clients
-
Input student applications into the ISIS database system
-
Managed all shipping & receiving and developed tracking system for goods
-
Facilitation of virtual meetings using Live Meeting, GoToMeeting and Elluminate software. Responsible for setting up the equipment, moderating meeting and follow-up with attendees for questions and a link for the recording of the meeting
-
Set up a SharePoint site for internal intranet document sharing
-
Attended a 2-week training session in San Francisco for new software roll-out for Pella Windows. Then asked by the owner of all five franchises to lead a training session for all sales employees, managers and franchise owner on this proprietary computer application
Records Management Skills
-
Maintained secure records according to the BC Government procedures (ARCS / ORCS, TRIM)
-
Responded to Freedom of Information and Privacy requests (FOIPP)
-
Filing patient records at the University of Victoria Medical Clinic
-
Filed records according to BC Provincial Govt electronic filing systems: ARCS/ORCS, TRIM & CLIFF
-
Alpha & Numerical file creation, management, and records disposal